FAQs
❓ Frequently Asked Questions
⏱️ How long will it take to receive my order?
Orders are usually delivered within 7–14 business days, depending on your location.
🔁 Do you offer returns or exchanges?
Yes! You can return or exchange items within 7 days if they are defective or not as described. Just contact us — we’re here to help!
👶 What age range are your products for?
Our items are mostly designed for kids aged 1–10, but we also have lots of cute things for teens and gift lovers.
📬 Can I track my package?
Absolutely! You'll receive a tracking number via email once your order has shipped.
🌍 Do you ship internationally?
Currently, we ship to most regions in North America. We’re working on expanding – stay tuned!
🔒 Do you accept Cash on Delivery (COD)?
Sorry, we currently accept only online payments to keep things smooth and secure for everyone 💳✨
📦 My order hasn’t arrived yet. What should I do?
If it’s been over 15 business days, please contact us via email. Sometimes delays can happen, but we’ll make sure to check right away for you 💌
✍️ Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll gladly update or cancel it. Just reach out within 12 hours of placing the order!
🎨 Do you take custom orders?
Right now we don’t offer customizations, but we love hearing your ideas! Let us know what you'd like to see 💭
🧼 How should I wash or clean the items?
Each product comes with a care label. For most soft items, we recommend gentle hand wash or machine wash in cold water — no bleach or tumble dry please!
📦 Can I combine shipping for multiple orders?
Yes! If you place multiple orders close together, we’ll try to combine them and refund any extra shipping automatically.
💸 Why are some items priced differently even if they look similar?
Some of our products may look alike, but they’re made with different materials or come in sets — which can affect the price. We always try to keep things fair and affordable!
💳 Are taxes included in the price?
No worries — all taxes and fees will be shown clearly at checkout, so you’ll always know exactly what you’re paying for. No hidden surprises!
🎁 Do you offer discounts or promotions?
Yes, we often run special deals! You might spot discounts during holidays or via our social media. Follow us and subscribe to our newsletter so you don’t miss out 💕
🌸 Customer Reviews
💬 "The product is extremely cute and high quality. My daughter loves the pastel hair clip set, and the packaging was adorable. Thank you!"
– Linh T.
🎁 "I bought a birthday gift for my niece and was so impressed with the cute packaging and fast shipping. She absolutely loved it!"
– Jenna P.
🧸 "Everything was so soft and pastel-perfect. I’m going to order again for my friend’s baby shower!"
– Emily R.